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    Enquiries about electrocatalysts for fuel cell electric vehicles (FCEV)

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    Enquiries

    Basic Policy on Personal Information

    Cataler Corporation (hereinafter referred to as "the Company") believes that protecting the personal information of all people who provide such information to the Company is an important responsibility as a business operator handling personal information.

    The Company has established the following basic guidelines for the protection of our customers' personal information. In order to prevent leakage, misappropriation, falsification, etc. of personal information provided to us, we will strive to protect the personal information in our possession by implementing appropriate security control measures in accordance with laws, regulations, guidelines, and our internal controls.

    1. Establishment of personal information protection system

    We will make our officers and employees aware of the importance of personal information protection and establish a management system for personal information protection. In addition, the Company will stipulate management rules for the acquisition, use, and provision of personal information, and will properly manage personal information.

    2. Acquisition of personal information

    When acquiring personal information from customers, we will announce or notify the purpose of use, and acquire it by lawful and fair means within the scope necessary to achieve the purpose of use.

    3. Handling of personal information

    • 1. Application within the purpose of use
      We will not use the personal information obtained in accordance with the provisions of 2. above beyond the scope of the purpose of use without the consent of the customer. We respect the rights of our customers regarding personal information, and when customers request disclosure, correction, suspension of use, or deletion of personal information, we will respond in good faith in accordance with the provisions of laws and regulations. Personal information acquired by the Company will be used for the following purposes.
      • ・To conduct product planning, research and development, quality improvement, as well as customer surveys to improve customer satisfaction, etc.
      • ・To perform tasks necessary to respond to enquiries and provide prompt service, etc.
      • ・For other purposes of use announced or notified at the time of acquisition of personal information
    • 2. Security control measures for personal information
      We will take appropriate organizational, physical and technical safety control measures to prevent unauthorized access to personal information, prevent loss, destruction, falsification, leakage, etc., of personal information, and safely manage personal information. In addition, for officers and employees who handle personal information, we will take appropriate human safety management measures, such as educating and enlightening employees regarding the protection of personal information.
    • 3. Provision of personal information to third parties
      We will not provide the personal information obtained in accordance with the provisions of 2. above to a third party without the consent of the customer, except as permitted by the Personal Information Protection Law and other related laws and regulations.
    • 4. Management of subcontractors that handle personal information
      The Company may provide personal information acquired in accordance with the provisions of 2. above to subcontractors to the extent necessary to achieve the announced or notified purpose of use. Even in this case, the Company will request the subcontractor to properly handle the personal information provided by the Company and will manage it appropriately.

    4. Measures to be taken in the event of an accident

    In the event of an accident involving the leakage of personal information, the Company will respond appropriately by investigating the facts and causes, and implementing measures to prevent collateral damage and recurrence.

    5. Continuous improvement

    We will continue to make improvements to ensure that personal information is handled appropriately. In addition, we will reflect any improvements made in these basic guidelines as needed.

    6. Enquiries, etc.

    Customers may request disclosure of their personal information held by the Company through procedures prescribed by the Company. If you wish to disclose your personal information, please consult us at the following contact point. We will guide you through the necessary procedures for disclosure. In addition, if you wish to request the correction, suspension of use, deletion of your personal information, or make any other enquiries regarding your personal information, please consult us at the following desk. In any case, we will respond appropriately in accordance with the purpose of the Personal Information Protection Law.

    Enquiries regarding the handling of personal information

    Handling of personal information on this website

    We ask customers to enter their personal information when making enquiries, recruiting participants, requesting materials, etc. Therefore, in accordance with this basic policy on personal information protection, we will implement appropriate safety management measures and strive to protect personal information.

    Use of cookies and web beacons

    This website uses cookies and web beacon technology for the following purposes.

    • (1) Tracking the route taken by the customer to reach this website
    • (2) Records of customer activities on this website by the Company
    • (3) Individual customization of information displayed on this website
    • (4) Evaluation and improvement of this website to make this website more useful for customers

    Responsibilities of customers at linked sites

    This website contains links to external sites, but does not share personal information. We are not responsible for the collection of personal information on the linked website, so please check the linked website.

    Contact information

    Enquiries regarding the protection of personal information obtained on this website are accepted at the following.

    Enquiries regarding the handling of personal information

    Changes to this guideline

    The Company may review and revise the above handling method from time to time.